Department: SPAAddress: GabalaJob summary:Overseeing and coaching of providers, insuring proper scheduling, modality distribution, team flexibility, for maximum treatment revenue ability, provider retail sales; public relations as it pertains to treatments; guest issues concerning treatments; quality control of services rendered, product orders, achieving retail and extra sales goals.Key responsibilities:Assist SPA and Medical Manager in the recruitment, development and training of all providers, therapists and other associates;Administration and implementation of therapist training in all aspects in line with the CHENOT method Philosophy and concept;Overseeing the operations including Guest relations, retail sales, spa services; including Hydrotherapy, Massages ,esthetician and sports and fitness activities;Adherence to all standards and treatment protocols as per the CHENOT Standards;Daily room checks, Grooming and uniform checks of associates;Treatment quality check and taking feedback from guests;Handle guest complaints by following the instant guest pacification procedures and ensuring guest satisfaction and problem resolution;Promote and up-sell all services in an attempt to achieve spa revenue target and Maximize daily utilization and revenuesControl the cost of goods; purchased, services supplied and labor necessary to the sales and production of our products and service;Make sure achieve the goal of guest engagement clearly (2 individual guests wow story per month);Achieve 1 good idea per month to help the team improve guest experience;Ensure that weekly/monthly departmental communication meetings are effective;Facility walk-through to have visual presence within department for all spa staff;Purchasing, storing of treatments products and inventory maintenance;Always allow sufficient advance notice (2 hours of more) prior to change requests for scheduled working shifts;Notify engineering with all maintenance needs and follow up for the pending tasks;Hourly clock in/out procedures must be practiced and adhere to strict overtime policy presented by Director of SPA and Recreation;Follow, and ensure that Colleagues follow all safety procedures and practices, led by example;Ensure all departments adhere to all safety practices of the spa;Ensure the facility is in peak condition at all times (operations and cleanliness);Carry out any other duties and responsibilities as assigned.Requirements:Bachelor’s Degree (in Business Administration) is an asset;Minimum of 2 years’ experience in management or supervisory position in a Hospitality industry/ Spa or luxury beauty salon or related field is an asset;Minimum of 2 years’ experience as an Aesthetician and/or Massage Therapist;Desire to provide phenomenal Guest experiences;Leadership qualities, self-motivating personality.Benefits:Chance of co-working with well experienced team from worldwide famous hotel brands;Opportunity to participate in training & development programs;Maximum discount opportunities at hotels & other respective properties;Career opportunities in different industrial enterprises under PMD Group management;Duty meal;Accommodation;Staff shuttle bus; Interested candidates are requested to submit their CV by specifying the Job Title in the subject line.The deadline for application is September 06, 2023.