Обзор статистики зарплат профессии "Helpdesk в Азербайджане"

Требования: Высшее электротехническое образование. Наличие опыта работы в сфере проектирования электроустановок приветствуется. Наличие базовых знаний в релейной защите и автоматике. Наличие базовых знаний в построении распределительных сетей 10-35 кВ. Коммуникабельность. Уверенное владение персональным компьютером. Обязанности: Чтение электротехнических схем. Формирование технических решений. Предпроектное обследование объектов электроэнергетики. Взаимодействие с заказчиками, содействие в технических вопросах, вопросах монтажа и эксплуатации. Работа с проектными институтами по вопросам применения оборудования компании. Условия: Заработная плата по результатам собеседования. Готовность к частым командировкам. Ожидаемые результаты работы: Достижение лояльных отношений с клиентами. Обеспечение оперативной поддержки клиента в вопросах касающихся компании. Продвижение технических решений компании. Успешное ведение и завершение проектов с их последующей популяризацией.

Tələblər və vəzifələr: Müvafiq sahədə ali təhsil IT HelpDesk tədrisi üzrə ən az 1 il iş təcrübəsi Həm fərdi, həm də qrup şəklində tədris təcrübəsi Kommunikasiya və komanda ilə işləmək bacarığı Dərs planı qurmaq və dərslərin  proqram üzrə təşkilini təmin etmək Çalışmalar və imtahan sualları hazırlamaq Müraciət üçün CV faylınızı mövzu hissəsində ‘IT HelpDesk üzrə müəllim’ qeyd edərək göndərə bilərsiniz.

Responsibilities:Collaborate closely with cross-functional teams to ensure seamless execution of technical projects.Coordinate project schedules, resources, equipment, and information to facilitate project success.Monitor project progress, identify potential risks, and implement effective mitigation strategies.Prepare detailed reports and documentation to track project performance and ensure compliance with established standards.Liaise between the technical team, including on-site engineers, and management to ensure clear communication and alignment.Utilize your technical expertise to contribute to project discussions and provide valuable insights.Facilitate meetings, conferences, and workshops to drive project objectives forward.Support the development and implementation of project plans, objectives, and goals.Foster a collaborative and productive work environment, promoting teamwork and knowledge sharing.Requirements:Bachelor’s degree in Engineering or a related field.Minimum of 5 years of experience in a similar role with a strong background in Project Management or a relevant discipline.Proficiency in verbal and written communication in English and Azerbaijani languages.Proficient knowledge of AutoCAD and Microsoft Office applications.Proven experience in report preparation and data analysis.Previous experience working closely with a technical team, including on-site engineers.Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.Benefits:Competitive salary and benefits package.Opportunity to work in a dynamic and innovative environment.Professional development and growth opportunities.Collaborative and inclusive company culture.If you are a dedicated and skilled Technical Project Coordinator looking to contribute your expertise to a forward-thinking company, we invite you to join our team at ARPA Consulting LLC. Apply today by sending your resume and a cover letter highlighting your relevant experience.We look forward to reviewing your application and exploring the possibility of welcoming you to our ARPA Consulting LLC family.

Location: Head OfficeDepartment: Business Systems ERP and ITReports to:  ERP ManagerJob purpose: ERP specialist provides technical expertise, analysis, training, and implementation services related to Enterprise Resource Planning (ERP) software.Responsibilities:Establish ERP needs via business process analysis and consultation.Analyze existing infrastructure and perform IT system enhancements.Install ERP software and ensure seamless integration with IT systems.Perform diagnostic tests and resolving issues to optimize performance.Keep abreast of the latest ERP upgrades and offerings.Provide technical assistance, both strategic and tactical to company in the process of implementing ERP software.Help to manage and implement Enterprise Resource Planning (ERP) for large organizations and small-to-medium-sized companies Analyze and troubleshoot ERP system issues reported by end users;Provide validation support for Retail Equipment associated with the development and implementation of processes, systems, and facilities related to vaccines.Install ERP software and ensuring seamless integration with IT systems.Write customized programs and scripts, as well as configuring ERP applications.Provide technical support and training ERP end-users.Prepare development progress updates and documenting ERP processes.Create and maintain documentation, such as user manuals, process flows, and training materials.To establish responsible deadlines and follow up on them.Requirement:Bachelor's degree in information technology, computer science, or similar preferred.At least 2 years’ experience as an ERP specialist in a related retail.Knowledge in SQLA background in business administration, project management, or a related field will be advantageous.Microsoft Office Excel and basic IT knowledgeIn-depth knowledge of ERP development tools, coding languages, and business processes.Excellent analytical and problem-solving skills.Tasks prioritization and effective time management skillsFluency in Azerbaijani languages (oral and written), English & Russian desirable.Interested candidates may apply for the role by sending resume to email address, mentioning "ERP Specialist" in theme tab. Pease note that only selected candidates will be contacted regarding next steps of recruitment process.

Department: SalesLocation: SumgaitJob summary:This position is responsible to work with internal and external customers to learn their problems and needs, as well as to gather detailed information about all customers to increase the satisfaction level of them. Furthermore, customer complaint management is in the scope of this position. Registration of complaints, brainstorming together with related parties (Process, Laboratory, Bagging/Warehouse), root cause analysis implementation, action assignment to solve the problems are included in customer complaint management. Supporting Sales team technically, reporting and monitoring all the internal issues, approving quality certificates of final products are also included in duties of Customer Support Specialist.Principal responsibilities:Monitor all assign cases for customer support and update all activities on company tracking system.Organize regular meetings with local customers at their place to learn their concerns, wants and needs.                                                                                                      Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate support for same.Assist all junior engineers in complex cases and evaluate their experience.                          Maintain accurate customer documents and prepare reports for all issues and resolutions. Complaint management, proper investigation actions of complaint causes, preventive and corrective actions within complaint-related parties.Develop and maintain customer support documentation (TDS, customer requirements), incl. corporate web-resources Participate in development of Product Specification as members of Sales Cross-Functional TeamPrepare accurate and timely reports Other duties requested by Line ManagerCheck and approve daily production quality of final products.Approve lab results accordingly comparing with product quality specifications.Daily reporting about PP and HDPE products.Informing the lead about specifications of batch results. Reporting daily activities of bagging/packaging. Handling incoming customer complaints and recording them in database. Preparing reports of local/external customer complaints and technical issues.Writing investigation reports regarding technical and quality aspects of related divisions and materials.Requirements:Experience:Minimum 2-5 years of similar experience within petrochemical industryLanguage skills:Advanced knowledge of Azerbaijani and English Good knowledge of Russian is an advantageTechnical skills:Big data analysisCustomer Relationship Management (CRM)Taking ownership of customer issues reported and seeing problems through to resolutionResearching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsTraning & Education Needed: Bachelor’s degree in technical field, preferably Chemical EngineeringApplication procedure:Interested candidates should follow the link below.The above vacancy is addressed to nationals of Azerbaijan or with permanent residency in Azerbaijan. All eligible applications for the advertised post will be assessed and given equal opportunities.Application closing date: September 16, 2023

Are you an experienced civil engineer? Do you have a vast project management background? Are you familiar with FIDIC? If so, you are more than welcome to apply for our Head of Technical Office Position at EFC Group. The head of the Technical Office is going to be responsible for preparing and/or checking and/or updating baseline time schedule, critical path analysis, man-hour estimation, equipment-hour estimation, mobilization and demobilization plan, quantity take-off, bill of quantity, bill of material, technical specifications, project budget, and cash flow, unit price list as per countries, daily-weekly-monthly-quarterly progress reports. He/She will keep proper and regular communication with the Client to ensure project goals. He/She will be responsible for visiting the site to realize project performance, mentoring and lecturing lead/senior/junior engineers working under his/her supervision.The scope of your tasks will mainly comprise of:Coordinate the team of project controls engineers that assess and analyze the construction projectsCreate risk assessment procedures for analyzing the construction project cost, and margin and monitor clients’ projects from start to the end.Provide, develop, and enhance the project control plan and tools for the projects (project handbook, methods, templates, etc.) and work processes for project setup, execution, and close out within the assigned project.Execute the Project Controls Process on Capital Projects as per Engineering Manual.Special assignments defined by the Program Director (e.g., Scanning & Skimming of Contract, Bill of Quantity & Unit Price Analysis, Quantity Take- off, Risk Analysis, Schedule / Cost Performance Indexes -SPI/CPI-, Earned Value Analysis (EVA), Man-hour and Equipment-hour estimations).Manage the interface for Project Controls activities to all required Departments (e.g., Engineering, Finance, Procurement) and the Architect/Engineers and Construction Contractors.Set up of project communication concept in collaboration with responsible communication functions and support Client internal and external communication.Facilitate and enable the project team to drive smoothly through the project phases and changing project conditions e.g., by supporting integration of new team members, adaptation of tools & infrastructure, lecturing team members regarding CRM and ERP Solutions such as Salesforce, Oracle, etc.Organize project internal workshops and team building events (e.g., Project Execution Workshop, Lessons Learned Workshop) including regarding content and methods.Support the Program Director with the introduction of new resources, and ensure know-how transfer, especially training on tools, processes, and Client requirements.Assist with Client internal audits and project reviews, perform project reviews and audits, prepare executive management reports regarding project performances, and provide an appropriate warning in advance to GM regarding poor project performance and/or any potential risks.Assist contractors regarding the process of change management according to FIDIC Terms and Conditions.Our main requirements are:Master/Bachelor Degree in Civil, Industrial, Mechanical, Electrical Engineering or Architecture13+ years of work experience within the construction industry (both in the field and technical office)Knowledge of Oracle Primavera P6 Professional, Oracle Primavera Unifier, MS Project, Salesforce, MS Office, AutoCADProficiency in the fields of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) Solutions and FIDIC RegulationsKnowledge and expertise in infrastructure projects (road construction, water supply, WWTP)Knowledge and expertise in construction schedule analysis (working program)Knowledge and expertise in BoQ analysisExperience in the management of construction projects is desirableFluency in English. Working knowledge of Azerbaijani, Russian, and Turkish is required.Willingness to assist and guide young professionalsWillingness to travel frequentlyFeel free to send your resume by indicating ‘Head of Technical Office’ in the Subject line.Wage: Negotiable + biannual bonus package. 

Requirements:Support specialist must have a higher or incomplete higher education;Knowledge of customer service practices and principles;Excellent data entry and typing skills;Superior listening, verbal, and written communication skills in Azerbaijani, English and Russian; Ability to handle the stressful situations appropriately;1 year + Work experience as a Call Centre Representative / Receptionist / Customer Manager;Strong Team working skills;Multitasking ability;Excellent problem-solving capabilities;Fluency in basic Microsoft Office programs.Support Centre Specialist Responsibilities:The SC Specialist performs the following process operations:Work on the first and second line of technical support for users, processing requests from users by phone, chat, by mail, followed by the establishment of tickets in the Jira Service Management (Document all information about the ticket in accordance with standard operating procedures);Advise users on the operation of the products;Manual testing of site functionality;Interaction with QA, UX / UI and developers on the way to solving user issues and problems;Participation in the formation of the knowledge base;Constant analytical work to identify the "pain" of users in order to minimize the manifestation of identified problems or completely eliminate them;Accompanying suppliers through the processing of written requests and calls (depending on Customer and subject to instruction of Support Center Head);Calling potential clients and scheduling demonstrations, conducting demonstrations in order to launch the first trades by the client on the site (upon request);Calling potential and existing Customers in order to provide information on products and servicesWorking with user manuals. Identification and correction of inconsistencies between the document and the current state of the system;Any other duties as assigned by the Support Center Head.Terms and Conditions:Location close to the city center;5/7 working days;09.00 a.m.-06.00 p.m. working hours (including 1 hour for lunch);Fixed salary.

Помощник проект-менеджераОбязанности:1. Оказание операционной поддержки в планировании, координации и реализации мероприятий.2. Управление временем и ресурсами: Следить за сроками выполнения задач и ресурсами, чтобы обеспечить успешное завершение проектов.3. Коммуникация: Взаимодействие с клиентами, поставщиками и членами команды для обеспечения понимания требований и ожиданий проектов.4. Административная поддержка: Ведение документации, подготовка отчетов, управление бюджетом проекта и другие административные задачи.5. Решение проблем: Быстрое выявление и решение возникающих проблем во время реализации проектов.6. Поддержка в организации мероприятий: Включает в себя работу на мероприятиях, контроль за техническим оснащением и координацию персонала.  Требования Требования:- Опыт работы в организации мероприятий или аналогичной сфере приветствуется.- Отличные коммуникативные навыки и умение работать в команде.- Организованность, внимательность к деталям и способность эффективно управлять временем.- Умение работать в условиях высокого давления и соблюдать сроки.Если вы готовы взять на себя вызовы и раскрыть свой потенциал в динамичной среде, отправьте ваше резюме на [email protected]

Мы — динамичная компания в сфере I-Gaming с 10+ известными игровыми брендами B2C. Наша компания была основана в 2020 году группой талантливых ТОП-менеджеров, и сейчас нас уже более 500 человек! Мы являемся постоянными участниками международных конференций, и наши бренды пользуются уважением и популярностью среди клиентов. Мы приглашаем ответственного Support manager в нашу команду. Ваша задача - обеспечить высокий уровень обслуживания наших клиентов и продвигать наши игровые бренды на мировом рынке. Работая удаленно, вы сможете продемонстрировать свои навыки в области обслуживания клиентов и внести значительный вклад в наш успех. Требования: - Стрессоустойчивость: способность эффективно работать и принимать решения в стрессовых ситуациях. - Клиентоориентированность: акцент на удовлетворении потребностей и запросов клиентов. - Быстрое принятие решений: способность быстро анализировать ситуацию и принимать решения даже в сложных и стрессовых ситуациях. - Неконфликтность: способность эффективно взаимодействовать с агрессивными пользователями и решать конфликтные ситуации без эскалации. - Профессионализм в общении: способность поддерживать уважительный и дружелюбный тон в разговоре с клиентами, даже в сложных ситуациях. - Уверенное владение компьютером. Обязанности: - Быстрый отклик на запросы клиентов в онлайн-чатах; - Предоставление консультаций по функционалу, техническим вопросам, финансовым аспектам и прочим областям. Также клиенты могут обратиться без конкретного вопроса, просто для общения, выражения негатива и т.д.; - Достижение личных финансовых целей и целей отдела по обслуживанию пользователей; - Сотрудничество с коллегами из других отделов для улучшения процессов и продукта. Мы предлагаем: - Возможности для обучения и профессионального роста- Удаленная работа из любой точки мира- Корпоративная культура высокого уровня и опытная команда, готовая оказать поддержку- Организация корпоративных мероприятий и вечеринок- Оплачиваемый отпуск, больничные и праздничные дни График работы: Переменный график. 2 дневные смены / 2 выходных / 2 ночные смены / 2 дня выходных

Привет! HuntIT - это передовое международное рекрутинговое агентство, которое специализируется на поиске и подборе высококвалифицированных специалистов в сфере IT и Digital, сотрудничает с ведущими IT-компаниями, рекламными агентствами и работает над крупными проектами.Сейчас мы находимся в поиске Специалист технической поддержки в команду, которая стоит за созданием уникальной лицензированной игровой онлайн-платформы в Telegram, предлагающей пользователям на выбор более 3000 игр. Обязанности:— Предоставление помощи пользователям;— Обработка входящих чатов;— Консультация клиентов, ответы на интересующие их вопросы. Требования:— Приветствуется опыт в поддержке/ супервайзером технической поддержки от 6 месяцев;— Умение работать с большим объемом информации;— Внимательность;— Знание азербайджанского языка в совершенстве;— Наличие необходимой техники для работы (ноутбук/компьютер/гарнитура);— Стабильное интернет-соединение. Условия:— Полностью удаленная работа, без холодных звонков и продаж!— График работы: 2/2 дневные (9:00-21:00);— Возможность карьерного роста;— Работа в молодом и дружном коллективе!