Обзор статистики зарплат профессии "Информационное обслуживание в Азербайджане"

Key responsibilities:Ensures the establishment of information systems for the organization, their reliable and continuous operation, security and maintenance, periodic updating;Ensures the installation, configuration and maintenance of operating systems of the organization's computer, server and network equipment, performs control in this area;Ensures that the general-purpose licensed software used in the organization's computer and server equipment is kept in working condition and its periodic updating;Ensures the creation of optimal conditions for the free, unhindered and equal use of the organization's Internet information resources;Organizes and provides technical support for general purpose licensed software, computer and office equipment to computer users of the organization;Determines the parameters of the computer, server and network equipment and their software to be purchased for the organization's activities and implements the determination of technical requirements;Ensures that the employees of the organization are granted access rights to information systems in accordance with their duties;Performs work on creation and support of local and global networks of the organization, ensures regular monitoring;Takes measures to ensure information security in the organization's information systems, reduce the impact of accidents and errors, as well as eliminate their consequences, organizes backup copies of systems if there are technical resources;Organizes the use of the Internet and Internet services in the organization, as well as takes relevant measures related to the activity of electronic document circulation;Participates in the establishment of access-exit and video surveillance systems to the administrative building (service area) of the organization, ensures reliable operation of those systems;Organizes the support service for the purpose of ensuring uninterrupted use of the organization's information systems;Organizes the service of the licensed software and organizational technical tools available in the organization, ensures their working condition;Provides practical assistance to the employees of the organization in the field of information technologies, ensures the installation of software and technical tools;Takes measures to solve problems that arise during the operation of software and technical tools for the organization;Prepares periodic reports on the department's activity and submits them to the management of the organization;Takes measures for the protection of service information, state and commercial secrets, as well as the confidentiality regime in accordance with the legislation in the course of activity by the employees of the department;General requirements:Compliance with the organization's policies and procedures;Safe and secure handling of any investigative information (related to all departments);Introducing innovations and recommendations for optimization of processes;To follow the directions of activities, obligations imposed on him and the rights he can exercise, as well as the local legislation related to the assigned work, to always be aware of the local legislation in this regard, not to commit a violation of the law, and to be responsible for it if committed.Familiarize yourself with the organization's internal procedural rules and guidelines, and follow them (especially strict adherence to rules and guidelines on discipline and ethical behavior, conflict of interest, media policy, privacy).Not to allow actions contrary to the policies, principles, and strategies implemented by the organization, to support those policies, principles, and strategies (not to allow actions that would harm or lower the organization's local and international reputation).To carry out the orders, orders and instructions given by the management within the scope of its authorityTimely review the appeals of citizens, enterprises, departments and organizations and resolve them impartially within the limits of their powersTo do additional work within the scope of one's activity, as directed by the management.Always keep state secrets and other secrets protected by law, including after the termination of the employment contract.To fulfill one's duty honestly, to take all necessary steps in the assigned or committed work, to achieve a quality result, not to keep the work incomplete.Compliance with ISO 9001:2015 standard.Salary - 2500 AZN (net).

Responsibilities:Work out requests and provide detailed information to corporate clientsFollow up the requests by building trust by the clientStudy the products, main market trends and customer needsWork based on company sales procedure Provide high level of service to win the customer and promote salesRun correspondence with corporate clients while assisting in salesStay up-to-date with new product and feature launches and ensure sales team is on boardReview pending orders and specific customers requests to ensure excellent customer service and customer experienceSuggest sales process improvementsParticipate in international events, exhibitions and FAM tripsDeal with purchase orders, invoices and agreements to corporate clientsRequirements:Proven work experience as a Sales or service specialist in corporate sectorWorked out communications skills with corporate clientsProficiency with MS Office Suite, particularly MS ExcelIn-depth understanding of sales principles and customer service practicesExperience in working with documents and agreementsProficiency in corporate correspondenceGood command of Russian and Azeri, Inermediate EnglishPersonal Skills:Excellent communication skillsHigh service delivery mindset is a mustTeamwork and motivational skillsPositive person loving working wit people

Location: Head OfficeDepartment: Information Communication TechnologyReports to:  IT Infrastructure ManagerJob purpose: Overseeing the computer system operations in the organizationCritical Responsibilities:Configuring internal systemsDiagnosing and troubleshooting technical issuesCheck and upgrade the system infrastructure.Monitor the performance of servers, software, and hardware.Ensure the smooth deployment of new application.Main duties: Plan, test, and implement upgrades for our information systems.Integrate new software applications.Manage devices on our network through Active DirectoryManage user access.Configure Servers hardware.Ensure servers and firewalls are working correctly.Develop and apply best practices.Coordinate with vendors as needed.Run performance reports.Is responsible for the installation and configuration of new software and hardware, including the server network, devices, and firewalls.Is responsible for monitoring system performance, IT system operations and storage utilization.To plan for necessary hardware or software upgrades to support system growth.Manages user accounts, and assigns and updates security permissions on the system according to security policy.Administer and support core Microsoft, and VMware technologies.Group Policy design and configurationLinux administrationActive Directory user and group administration.Required background experience:Bachelor's degree in computer science, information systems, or related field (master’s preferred)A minimum of 5 years' experience in system administrationSolid understanding of Office 365 and MS Cloud.Good knowledge of at least one scripting languageGood knowledge of system security techniquesScripting experience is a plus.Experience with VMware is preferred.Comfortable working with various operating systemsHaving at least one of CompTIA Server+, Microsoft Certified Solutions Expert (MCSE), or Linux certifications is advantageExperience in HPE storage systems.Experience in Backup systems as a Veeam Backup.Experience in M365 & Azure, experience in M365 migration. Design and implement Azure cloud strategy;Core function competencies:Administer and support core Microsoft, and VMware technologies.Work and security processes of servers and dataGood FTP file server knowledgeAbility to work with Linux system.Ability to work with cloud system.Support the environment setups required for development, testing, and production systems.Enhance business systems by providing accurate information about business needs and priorities.Manage the consistent use of agreed tools and methods to address and resolve user identified problems in line with service level agreements.Administrative skills:Excellent oral and written communication skills in Azerbaijani, Russian, and EnglishProficient use of MS Office.Behavioral competencies:Attention to detail, and a drive to be successful; ability to work independently with minimal supervision or assistance.Strong problem-solving skills, innovation, collaboration, analysisAbility to resolve user complaints and concerns.Strategic mindset.Strong troubleshooting and communication skillsPositive, self-motivated individual who can complete tasks independently.Must be a team player.Interested candidates may apply for the role by sending resume to email address, mentioning " Senior System Engineer " in theme tab. Pease note that only selected candidates will be contacted regarding next steps of recruitment process.

Location: Head OfficeDepartment: Business Systems ERP and ITReports to:  ERP ManagerJob purpose: ERP specialist provides technical expertise, analysis, training, and implementation services related to Enterprise Resource Planning (ERP) software.Responsibilities:Establish ERP needs via business process analysis and consultation.Analyze existing infrastructure and perform IT system enhancements.Install ERP software and ensure seamless integration with IT systems.Perform diagnostic tests and resolving issues to optimize performance.Keep abreast of the latest ERP upgrades and offerings.Provide technical assistance, both strategic and tactical to company in the process of implementing ERP software.Help to manage and implement Enterprise Resource Planning (ERP) for large organizations and small-to-medium-sized companies Analyze and troubleshoot ERP system issues reported by end users;Provide validation support for Retail Equipment associated with the development and implementation of processes, systems, and facilities related to vaccines.Install ERP software and ensuring seamless integration with IT systems.Write customized programs and scripts, as well as configuring ERP applications.Provide technical support and training ERP end-users.Prepare development progress updates and documenting ERP processes.Create and maintain documentation, such as user manuals, process flows, and training materials.To establish responsible deadlines and follow up on them.Requirement:Bachelor's degree in information technology, computer science, or similar preferred.At least 2 years’ experience as an ERP specialist in a related retail.Knowledge in SQLA background in business administration, project management, or a related field will be advantageous.Microsoft Office Excel and basic IT knowledgeIn-depth knowledge of ERP development tools, coding languages, and business processes.Excellent analytical and problem-solving skills.Tasks prioritization and effective time management skillsFluency in Azerbaijani languages (oral and written), English & Russian desirable.Interested candidates may apply for the role by sending resume to email address, mentioning "ERP Specialist" in theme tab. Pease note that only selected candidates will be contacted regarding next steps of recruitment process.

Main duties:Protect the property, area, guests of the hotel and employees. Monitor cameras and alarms.Respond to any emergencies. Control guests, visitors and employees building access.Conduct security checks for specified areas. Report all violations to management. Candidate requirements:Previous experience in the Security department is preferred.Working knowledge of related computer software.Excellent communication and customer service skills.Excellent knowledge of Azerbaijani, basic/elementary knowledge of Russian and English is must.Highly responsible & reliable.Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Security officer” in the subject of the email. Applications without subjects will not be considered. Əsas öhdəlikləri:Binanın, qonaqların və işçilərin qorunmasını təmin etmək və təhlükəsizlik məsələləri ilə əlaqədar olaraq rəhəbrlik tərəfindən qoyulmuş qaydaların tətbiq edilməsinə nəzarət etmək.Kameralara və ərazidə quraşdırılmış bütün siqnalizasiya sisteminə nəzarət etmək.Fövqaladə hallar zamanı bütün lazımi tədbirləri görmək. Qonaqların, ziyarətçilərin və işçilərin binaya giriş-çıxışına nəzarət etmək. Müəyyən olunmuş ərazilərdə təhlükəsizlik yoxlamaları aparmaq. Bütün qayda pozuntuları ilə bağlı rəhbərliyə məlumat vermək. Namizədə dair əsas tələblər:Təhlükəsizlik şöbəsində əvvəlki təcrübəsi olması üstünlükdür.Müvafiq komputer proqlamları üzrə iş bilikləri.Əla ünsiyyət və müştəri xidməti bacarıqları.Əla Azərbaycan dili biliyi, rus və ingilis dillərini aşağı səviyyədə bilmək vacibdir.Yüksək məsuliyyət və etibarlı olmaq Yuxarıda qeyd olunan meyarlara cavab verən namizədlər öz CV-lərini e-mail-in mövzu hissəsində “Təhlükəsizlik işçisi” qeyd etməklə göndərməlidirlər. Mövzu hissəsi qeyd olunmayan müraciətlərə baxılmayacaq. 

Department: SalesLocation: SumgaitJob summary:This position is responsible to work with internal and external customers to learn their problems and needs, as well as to gather detailed information about all customers to increase the satisfaction level of them. Furthermore, customer complaint management is in the scope of this position. Registration of complaints, brainstorming together with related parties (Process, Laboratory, Bagging/Warehouse), root cause analysis implementation, action assignment to solve the problems are included in customer complaint management. Supporting Sales team technically, reporting and monitoring all the internal issues, approving quality certificates of final products are also included in duties of Customer Support Specialist.Principal responsibilities:Monitor all assign cases for customer support and update all activities on company tracking system.Organize regular meetings with local customers at their place to learn their concerns, wants and needs.                                                                                                      Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate support for same.Assist all junior engineers in complex cases and evaluate their experience.                          Maintain accurate customer documents and prepare reports for all issues and resolutions. Complaint management, proper investigation actions of complaint causes, preventive and corrective actions within complaint-related parties.Develop and maintain customer support documentation (TDS, customer requirements), incl. corporate web-resources Participate in development of Product Specification as members of Sales Cross-Functional TeamPrepare accurate and timely reports Other duties requested by Line ManagerCheck and approve daily production quality of final products.Approve lab results accordingly comparing with product quality specifications.Daily reporting about PP and HDPE products.Informing the lead about specifications of batch results. Reporting daily activities of bagging/packaging. Handling incoming customer complaints and recording them in database. Preparing reports of local/external customer complaints and technical issues.Writing investigation reports regarding technical and quality aspects of related divisions and materials.Requirements:Experience:Minimum 2-5 years of similar experience within petrochemical industryLanguage skills:Advanced knowledge of Azerbaijani and English Good knowledge of Russian is an advantageTechnical skills:Big data analysisCustomer Relationship Management (CRM)Taking ownership of customer issues reported and seeing problems through to resolutionResearching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsTraning & Education Needed: Bachelor’s degree in technical field, preferably Chemical EngineeringApplication procedure:Interested candidates should follow the link below.The above vacancy is addressed to nationals of Azerbaijan or with permanent residency in Azerbaijan. All eligible applications for the advertised post will be assessed and given equal opportunities.Application closing date: September 16, 2023

Requirements:Support specialist must have a higher or incomplete higher education;Knowledge of customer service practices and principles;Excellent data entry and typing skills;Superior listening, verbal, and written communication skills in Azerbaijani, English and Russian; Ability to handle the stressful situations appropriately;1 year + Work experience as a Call Centre Representative / Receptionist / Customer Manager;Strong Team working skills;Multitasking ability;Excellent problem-solving capabilities;Fluency in basic Microsoft Office programs.Support Centre Specialist Responsibilities:The SC Specialist performs the following process operations:Work on the first and second line of technical support for users, processing requests from users by phone, chat, by mail, followed by the establishment of tickets in the Jira Service Management (Document all information about the ticket in accordance with standard operating procedures);Advise users on the operation of the products;Manual testing of site functionality;Interaction with QA, UX / UI and developers on the way to solving user issues and problems;Participation in the formation of the knowledge base;Constant analytical work to identify the "pain" of users in order to minimize the manifestation of identified problems or completely eliminate them;Accompanying suppliers through the processing of written requests and calls (depending on Customer and subject to instruction of Support Center Head);Calling potential clients and scheduling demonstrations, conducting demonstrations in order to launch the first trades by the client on the site (upon request);Calling potential and existing Customers in order to provide information on products and servicesWorking with user manuals. Identification and correction of inconsistencies between the document and the current state of the system;Any other duties as assigned by the Support Center Head.Terms and Conditions:Location close to the city center;5/7 working days;09.00 a.m.-06.00 p.m. working hours (including 1 hour for lunch);Fixed salary.

Job Summary:Reporting to HRIS Lead, HRIS Specialist focus on implementation, support and maintenance of the Human Resource Information Management System.Key Accountabilities:Controlling updates of the SAP HCM and SuccessFactors with new employee information, existing employee changes, terminations, salary and other changes;Managing permissions, access, personalization, and similar system operations and settings for users;Providing all of necessary actions for implementation and improvement of on-premise server related issues;Working with HR, Finance and IT to maintain and improve the HRIS, end-user access, security, and system efficiency;Maintaining employee confidence and protects all employee data by keeping information confidential;Supporting HR Payroll in managing and auditing timekeeping records;Responsible for generating both standard and ad hoc reports;Diagnosing and resolving reported issues over the SAP/SF (as PA, OM) and escalating when necessary;Managing trainings of new HR staff on systems and related procedures;Performing the day-to-day system administration tasks, such as troubleshooting system issues and providing resolutions.Required background:A bachelor’s degree in HR Analytics, Finance, Mathematics, Economics or any other related field;1-3 years of experience working in HRIS system implementation in the companies (SAP HCM, SuccessFactors).Interested candidates for the position of " HR Information System Specialist " at PMC are requested to follow the application process outlined below:Send your resume to the email address.In the subject line of the email, clearly indicate  "HR Information System Specialist ";Ensure that your resume is submitted by the deadline of 1 September.Please note that all resumes will go through an initial screening process. Candidates who meet the specified requirements will be contacted by phone or e-mail to proceed with further stages of the selection process, which may include interviews.

Мы — динамичная компания в сфере I-Gaming с 10+ известными игровыми брендами B2C. Наша компания была основана в 2020 году группой талантливых ТОП-менеджеров, и сейчас нас уже более 500 человек! Мы являемся постоянными участниками международных конференций, и наши бренды пользуются уважением и популярностью среди клиентов. Мы приглашаем ответственного Support manager в нашу команду. Ваша задача - обеспечить высокий уровень обслуживания наших клиентов и продвигать наши игровые бренды на мировом рынке. Работая удаленно, вы сможете продемонстрировать свои навыки в области обслуживания клиентов и внести значительный вклад в наш успех. Требования: - Стрессоустойчивость: способность эффективно работать и принимать решения в стрессовых ситуациях. - Клиентоориентированность: акцент на удовлетворении потребностей и запросов клиентов. - Быстрое принятие решений: способность быстро анализировать ситуацию и принимать решения даже в сложных и стрессовых ситуациях. - Неконфликтность: способность эффективно взаимодействовать с агрессивными пользователями и решать конфликтные ситуации без эскалации. - Профессионализм в общении: способность поддерживать уважительный и дружелюбный тон в разговоре с клиентами, даже в сложных ситуациях. - Уверенное владение компьютером. Обязанности: - Быстрый отклик на запросы клиентов в онлайн-чатах; - Предоставление консультаций по функционалу, техническим вопросам, финансовым аспектам и прочим областям. Также клиенты могут обратиться без конкретного вопроса, просто для общения, выражения негатива и т.д.; - Достижение личных финансовых целей и целей отдела по обслуживанию пользователей; - Сотрудничество с коллегами из других отделов для улучшения процессов и продукта. Мы предлагаем: - Возможности для обучения и профессионального роста- Удаленная работа из любой точки мира- Корпоративная культура высокого уровня и опытная команда, готовая оказать поддержку- Организация корпоративных мероприятий и вечеринок- Оплачиваемый отпуск, больничные и праздничные дни График работы: Переменный график. 2 дневные смены / 2 выходных / 2 ночные смены / 2 дня выходных

Мы - динамичная i-Gaming компания с известными игровыми В2С брендами. Наша компания была основана в 2020 году группой талантливых ТОП-менеджеров, и сейчас у нас уже более 800 специалистов! Мы являемся постоянными участниками международных конференций, наши бренды пользуются уважением и популярностью среди клиентов. В связи с расширением отдела Affiliate Accounting маркетинга мы приглашаем в команду Junior Quality Manager, который будет отвечать за анализ данных и предоставление аналитических отчетов, а также проверки чатов и выставление оценок по инструкции. От тебя мы ожидаем: - Опыт работы Quality Manager от 6 месяцев;- Опыт оценки чатов в Telegram каналах или других каналах связи;- Навыки обработки и анализа данных;- Навыки ведения аналитики и отчетности по своей работе;- Работать в режиме многозадачности и быть внимательным к деталям. Твоими обязанностями будет: - Проверять чаты Affiliate менеджеров, выставлять оценки по инструкции;- Анализ данных и предоставление аналитических отчетов;- Работа с системами тикетов и средствами связи с клиентами, такими как чат, электронная почта и т. д.;- Взаимодействие с Affiliate менеджерами для улучшения качества обслуживания партнеров. Мы рады предложить тебе: - Конкурентную заработную плату;- Оплачиваемые отпуска и больничные;- Необходимые и креативные подарки к дню рождения;- Оборудование для работы по необходимости;- Возможность тестировать свои гипотезы и идеи, влиять на процессы;- Минимум бюрократии, отсутствие микро-менеджмента, быстрое принятие решений;- Оплата всех эффективных ресурсов и инструментов для работы;- Карьерный и профессиональный рост внутри компании. Если ты готов показывать результаты и стремиться развиваться в сфере Affiliate маркетинга, то отправляй нам свое резюме!