Обзор статистики зарплат профессии "Сервисный менеджер в Баку"

We are currently seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to our clients, including pre and post-booking support. Your duties will involve addressing customer queries, recommending solutions and services, and guiding product users through our platform's various features and functionalities.The successful candidate will have excellent communication skills and a strong ability to build trust with our clients. You will receive comprehensive training to familiarize yourself with Tripsome's CRM dashboard and workflow, ensuring that you are well-equipped to provide exemplary customer support throughout all stages of the sales and after-sales processes.ResponsibilitiesYour responsibilities as a Customer Support Specialist will include:Responding promptly and accurately to customer inquiries through social media channels and phone calls.Coordinating with Tripsome Operators to ensure customers receive the best possible experience.Following up with customers to ensure that technical issues are resolved in a timely and satisfactory manner.Identifying customer needs and providing guidance on how to use specific features on our platform or select the most relevant services.Updating our internal databases with relevant customer feedback.Monitoring customer questions on social media and proactively reaching out to provide assistance.Sharing customer feature requests and effective workarounds with relevant functions and departments.Gathering and sharing customer feedback with relevant functions and departments.We OfferPerformance based salary (with a base salary of 400AZN + a bonus from monthly sales).Employee stock options for those who make a long-term commitment to the company.Opportunities for professional growth and learning within a dynamic startup environment.Monthly wellbeing tickets (tickets to activities on Tripsome.com).To ApplyIf you are interested in this exciting opportunity, please send your CV/Resume and LinkedIn URL to [email protected] with "Customer Support Specialist" in the subject line. Namizədə tələblər RequirementsThe ideal candidate for this role will possess the following qualifications:Excellent communication and problem-solving skills.Familiarity with the leisure and tourism industry, entertainment, or working with customers in the travel industry is a plus.Experience using social media chats for business and customer support tools.Strong multitasking abilities.Patience and empathy when handling difficult customer cases.Fluency in Azerbaijani, Russian, and English is mandatory.Experience as a Customer Support Specialist or similar role is preferred.

Приглашаем в AMarkets - активно развивающуюся FinTech компанию, предоставляющую брокерские услуги на международных финансовых рынках с 2007 года. Мы расширяем команду и приглашаем целеустремленных кандидатов на позицию Sales Manager/ Менеджер по работе с клиентами/ Инвестиционный консультант. Если тебе интересен финансовый рынок, ты полон сил и энергии работать на результат, хочешь получить международный опыт - то смело откликайся! В твои обязанности будет входить: работа с теплой базой существующих и потенциальных клиентов; продажи финансовых услуг компании; выполнение плана продаж; наработка собственной базы клиентов; консультирование клиентов по вопросам торговли на финансовых рынках и услуг компании. Наши ожидания от кандидатов: высшее образование; свободное владение азербайджанским и турецким языками; русский или английский язык - на хорошем разговорном; успешный опыт работы в продажах - не менее 1 года; активность, нацеленность на результат, амбициозность; приветствуется знание финансовых рынков. Со своей стороны мы предлагаем: высокий уровень оплаты труда (оклад + % от продаж); работа в дружном молодом коллективе; возможность карьерного роста; профессиональное обучение; соц.пакет, включая ДМС; участие в различных проектах компании. Присоединяйся, стань частью A-Team!

Мы ищем энергичных и ответственных людей, которые готовы стать операторами аутсорсингового колл-центра Старт Групп. У нас много разных проектов, на которых вы сможете реализоваться. Ваша основная задача будет состоять в обработке звонков и консультации клиентов нашей компании. Мы предоставляем полный тренинг и обучение, поэтому опыт работы в этой области не является обязательным. Обязанности:-Отвечать на входящие звонки от клиентов и предоставлять им консультацию по нашей продукции/услугам.-Обрабатывать электронные письма и чаты от клиентов.-Поддерживать базу данных клиентов и записывать информацию по каждому звонку/обращению в нашей системе- Исходящие звонки по базе с целью актуализации данных Условия для начала работы: • Любой возраст. Подходит также студентов для работы в вечернее время и в выходные дни;• Позитивное отношение к людям, умение слушать собеседника и быть внимательным. Что Вы получите взамен: • Работа из дома• Стабильный заработок• Честные и своевременные выплаты 2 раза в месяц;• График на выбор: 5/2 и 2/2, или гибкий график, от 6 часов в день• Проекты работают ежедневно по Московскому времени;• Оплачиваемое обучение, наставничество, любая помощь в работе;• Бонусы по результатам работы. Стань частью дружного коллектива, а мы поможем тебе стать профессионалом!

Responsiblities: SPA Manager has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Supports all areas of the Spa guides daily Spa operations. SPA Manager responsible for all trainings, evaluating, counseling, motivating and coaching employees; serves as a role model to demonstrate appropriate behaviors. Develops/maintains positive working relationships; supports team to reach common goals; listens and responds appropriately to employee concerns. Follows company policies and procedures; reports accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensures personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipates and addresses guests’ service needs; assists individuals with disabilities; thanks guests with genuine appreciation • Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with its values; • Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action; • Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills. Managing Execution: • Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed; • Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required; • Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. • Administration and Management - Understands and applies the business and management information involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources; • Basic Competencies - Fundamental competencies required for accomplishing basic work activities; • Computer Skills - Using basic computer hard-and software (personal computers, word processing software, Internet browsers); Qualifications: • 2-3 years of experience in Spa

As the Office manager you’ll have the chance to maintain the life support of the office and support colleagues in various work tasks. What You’ll Do Welcome the visitors as the first-line representative of the company; Directing incoming calls at appropriate times to appropriate people, taking relevant notes and delivering them to relevant people on time; Coordinates documents and packages to be delivered on time via courier, cargo, or mail properly, and delivers incoming documents to relevant people; Conducts procurement and provision of office supplies; Keeping uninterrupted office equipping with household goods; Working with transport company and taxi service, organizing transfers; Maintaining order in the office; Conducting events (preparation of meetings, negotiations, and so on); Document flow management; Assistance in organizing business trips: booking and purchasing railway and air tickets, booking hotels, arranging transfers; Performs other duties related to the job assigned by the management. Requirements: Higher education Knowledge of business ethics, business correspondence. Experience in conducting events (preparation of meetings, negotiations, and so on). Knowledge of office programs, 1C: Document management. Fluent knowledge of Azerbaijani, Russian and English languages - intermediate. Office equipment skills Good communication skills.

Мы ищем энергичных и ответственных людей, которые готовы стать операторами аутсорсингового колл-центра Старт Групп. У нас много разных проектов, на которых вы сможете реализоваться. Ваша основная задача будет состоять в обработке звонков и консультации клиентов нашей компании. Мы предоставляем полный тренинг и обучение, поэтому опыт работы в этой области не является обязательным. Обязанности:-Отвечать на входящие и исходящие звонки, предоставлять им консультацию по нашей продукции/услугам.-Поддерживать базу данных клиентов и записывать информацию по каждому звонку/обращению в нашей системе Условия для начала работы:• Любой возраст. Подходит также студентам для работы в вечернее время и в выходные дни;• Позитивное отношение к людям, умение слушать собеседника и быть внимательным.Что Вы получите взамен:• Работа из дома• Стабильный заработок• Честные и своевременные выплаты 2 раза в месяц; • Оплата от 130 до 180р/час• График на выбор: 5/2 и 2/2, или гибкий график, от 6 часов в день• Проекты работают ежедневно по Московскому времени;• Оплачиваемое обучение, наставничество, любая помощь в работе;• Бонусы по результатам работы.Стань частью дружного коллектива, а мы поможем тебе стать профессионалом!

Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionGeneral ManagerBe an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to position the property in the (luxury, premium, midscale, economy) marketplace.What is in it for you:In 3-4 bullet points, showcase the benefits and perks of working at the property and Accor, including talent development opportunities and Corporate Social Responsibility activitiesYou will be responsible for:· Leading the businesso Lead the overall management and strategic direction of the property and support all departments in the achievement of operational targetso Maximize the property in terms of profit and management of financialso Ensure full compliance with operating controls and legislation in all areas of the business· Building your teamo Actively involved in the recruitment process of positions within the property to select the best fito Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide inputo Develop relationships within the local community· Driving service cultureo Maintain product and service quality standards to exceed guest expectationso Promote the brand and ensure all brand essentials and standards are in place and executed consistently.QualificationsYour experience and skills include:· Previous experience in a leadership role within a similar hotel brand or business· Passionate to grow and develop self and others· Strong relator with ability to build relationships· Strategic, creative and able to communicate effectively· A proven leader who is able to inspire others· Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs.· Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy• Interacting in a positive way with all team members to ensure a luxury guest experience• Fostering positive owner relations and maximizing performanceAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description:We are seeking an accomplished Senior Quality Assurance (QA) Specialist with a strong IT background and a comprehensive understanding of Service Oriented IT Government and IT Service Management (ITSM) pipelines. As a Senior QA Specialist, your primary focus will be on providing methodological expertise to ensure the quality and effectiveness of our IT systems, applications, and services within a Service Oriented IT Government framework and integrated ITSM pipelines. Your proficiency will extend to areas such as Service Portfolio and Service Catalog management, as well as SLA (Service Level Agreement) oversight.Responsibilities:Collaborate with cross-functional teams, including developers, business analysts, and project managers, to harmonize QA methodologies with the principles of Service Oriented IT Government and ITSM pipelines.Offer expert consultation on QA processes to ensure their harmonious integration within the Service Oriented IT Government structure.Lead the design and implementation of testing strategies that emphasize the methodological aspects of Service Oriented IT Government and ITSM integration, including Service Portfolio and Service Catalog management and SLA oversight.Analyze and evaluate the effectiveness of QA processes in guaranteeing the reliability and efficiency of IT services and applications while adhering to Service Portfolio and Service Catalog guidelines.Facilitate workshops and discussions with teams to define, enhance, and document QA-related processes, with a specific emphasis on their alignment with Service Oriented IT Government and ITSM objectives.Collaborate closely with QA team members to provide methodological insights and contribute to continuous process improvement initiatives.Mentor and guide junior QA team members in understanding and applying methodological aspects, particularly related to Service Portfolio, Service Catalog, and SLA management.Act as a key resource for methodological QA matters, delivering expert input during stakeholder discussions, decision-making processes, and SLA compliance evaluations.Qualifications:Bachelor’s degree in Computer Science, Information Technology, or a related field.Demonstrated track record as a QA Specialist or similar role, showcasing substantial experience in the IT industry.Profound understanding of Service Oriented IT Government principles and their application in QA methodologies, particularly in relation to Service Portfolio, Service Catalog, and SLA management.Familiarity with IT Service Management (ITSM) frameworks and how QA methodologies can optimize their implementation.Strong analytical and critical thinking skills for evaluating and improving QA processes with a methodological focus on Service Portfolio and Service Catalog alignment.Exceptional communication and presentation abilities, capable of effectively conveying intricate methodological concepts to both technical and non-technical stakeholders.Ability to collaboratively work in cross-functional teams and drive methodological enhancements.Relevant certifications or training in QA methodologies, Service Oriented IT Government, Service Portfolio and Service Catalog management, or ITSM are advantageous.Work Location: Head Office (Dilarə Əliyeva, küç. 230)Type of employment: Full timeWorking schedule: 5 days a week, from 09:00 to 18:00Interested candidates are requested to submit their resumes by indicating the job title in the subject line. Only shortlisted candidates will be contacted.Please submit your CVs to email address by the indicating the name of position mentioned above.

BACKGROUND Established in 2013, HONOR is a leading global provider of smart devices: smartphones, laptops, wearables, and audio devices, etc. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products. HONOR pioneered many industry-first technologies and possesses excellent R&D capabilities to support the development of its full portfolio of smartphones and other smart devices. Created amid the rise of the digital age, HONOR develops an ecosystem of innovative products, including smart home and office appliances, healthy lifestyle, and entertainment products. Every HONOR smartphone is subject to strict quality controls and must pass over 400 product tests and over 20 global certification standards before launching. HONOR owns 3,000+ service centers and 43 call centers, providing premium and efficient services to customers in over 82 markets. KEY RESPONSIBILITIES Assisting the manager in organizing, planning and implementing strategy Manage stock sales level and stock control Compiling and preparing reports, presentations and correspondence Managing databases and filing systems Liaising with FF Team staff, suppliers and partners Miscellaneous tasks to support Retail Department, which will vary according to the sector and to the manager’s tasks, eg completing some corporate governance reporting Provide data analysis and statistical summary of various data based on sales situation Assist the retail department in the statistics of weekly and monthly reports. Responsible for the preparation of monthly, quarterly and annual statistical statements and reports of various sales indicators Assist the retail department to complete acceptance and monthly FF payroll process. Draft, archive and organize acceptance and other documents Complete other tasks temporarily arranged by the manager PROFESSIONAL ATTRIBUTE Effective written and verbal communication skills, especially in AZ Bachelor’s degree diploma Good knowledge of MS Office (especially Excell, Power Point, Word, and Outlook) Experience: 1+ years in the retail industry Excellent written and verbal communication skills A high level of attention to detail Ability to work effectively within a team Demonstrable ability to multi-task and adhere to deadlines WHAT WE OFFER Global cooperation, fast-developing business, opportunity for professional growth and career development Working time: 5/2 since 9.30 a.m. to 18.00 p.m. Competitive salary Payed vacations and sick leaves Additional motivation programs Health insurance Comfortable office Official employment according to the labor law of Azerbaijan

BACKGROUND Established in 2013, HONOR is a leading global provider of smart devices: smartphones, laptops, wearables, and audio devices, etc. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products. HONOR pioneered many industry-first technologies and possesses excellent R&D capabilities to support the development of its full portfolio of smartphones and other smart devices. Created amid the rise of the digital age, HONOR develops an ecosystem of innovative products, including smart home and office appliances, healthy lifestyle, and entertainment products. Every HONOR smartphone is subject to strict quality controls and must pass over 400 product tests and over 20 global certification standards before launching. HONOR owns 3,000+ service centers and 43 call centers, providing premium and efficient services to customers in over 82 markets. KEY RESPONSIBILITIES Support marketing team with planning, implementing, and monitoring marketing campaigns Help organize and coordinate marketing events Write and edit content for different platforms such as social media, website, and press releases Assist in creating and interpreting a variety of reports Assist with the production of marketing materials Communicate directly with partners for joint marketing cooperation and monitoring campaign Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities Employ marketing analytics techniques to gather important data (social media, web analytics, etc.) PROFESSIONAL ATTRIBUTE Good understanding of office management and marketing principles Effective written and verbal communication skills, especially in AZ A high level of attention to detail Ability to work effectively within a team Good SM and digital knowledge Demonstrable ability to multi-task and adhere to deadlines Good knowledge of MS Office (especially Excell, Power Point, Word, and Outlook) Fluent knowledge of Azerbaijani, Russian, and English languages Experience: 1+ years in Marketing WHAT WE OFFER Global cooperation, fast-developing business, opportunity for professional growth and career development Working time: 5/2 since 9.30 a.m. to 18.00 p.m. Competitive salary Payed vacations and sick leaves Additional motivation programs Health insurance Comfortable office Official employment according to the labor law of Azerbaijan